Informativa sulla privacy

1. Who is responsible for processing your data?

2. For what purposes do we process your personal data?

We process the information you provide when registering as a user in order to manage the purchase of products and to handle enquiries received through our customer service. We also process the information provided by customers who subscribe to our marketing communications.

We only request the data strictly necessary to provide the service, such as your full name, date of birth, postal address, email address, and phone number. In the case of returns, we also request the financial information required to process the refund.

3. How long do we keep your data?

We retain the data you submit until you request its deletion, except where we are required to keep it for a longer period to comply with legal obligations (for example, tax and accounting requirements).

4. What is the legal basis for processing your data?

We process your personal data on the following legal bases:

• the performance of a contract arising from the purchase of products (Art. 6(1)(b) GDPR);
• compliance with the legal obligations connected to that contract (Art. 6(1)(c) GDPR); and
• your consent, where given — for example, for marketing communications (Art. 6(1)(a) GDPR).

5. Who will your data be shared with?

Your data may be shared with:

• web development service providers;
• administrative and ERP software providers;
• shipping and transport companies;
• Klaviyo (email marketing); and
• Trustpilot (customer reviews).

mimo studio GmbH runs its virtual infrastructure on a cloud-computing model through various providers both inside and outside the EU. Where data is transferred outside the EU, we ensure appropriate safeguards are in place (such as the European Commission's Standard Contractual Clauses). We do not transfer your data to any other third parties unless we are legally required to do so.

6. What rights do you have?

You have the right to obtain confirmation as to whether or not mimo studio GmbH is processing personal data concerning you. You also have the right to:

• access your personal data;
• request the correction of inaccurate data;
• request the erasure of your data when it is no longer necessary for the purposes for which it was collected;
• request the restriction of processing in certain circumstances, in which case we will keep your data only to assert or defend against legal claims;
• object to the processing of your data for reasons relating to your particular situation — we will then stop processing it unless there are compelling legitimate grounds, or for the exercise or defence of legal claims; and
• data portability — receive your personal data in a structured, commonly used, and machine-readable format and transmit it to another controller.

7. How can you exercise your rights?

You can exercise these rights in writing to mimo studio GmbH, Spiegelgasse 3, 1010 Vienna, Austria, or by email to support@mimo-mimo.com. To help us verify your identity, please enclose a copy of your ID or an equivalent identification document.

8. How can you lodge a complaint?

If you believe that your rights have not been properly respected, you have the right to lodge a complaint with the Austrian Data Protection Authority (Österreichische Datenschutzbehörde, www.dsb.gv.at).

© 2026 mimo studio GmbH. All rights reserved.